The Claims Analyst will work closely with the Cargo Claims Manager, serving as the point person for managing and reviewing incoming cargo claims. The majority of this role will process and investigate cargo claims submitted and determine the carrier’s maximum liability, and/or information that is required prior to a claim being submitted to the Carrier. The Claims Analyst will work closely with customer and carrier reps and with the Accounting team; as well as communicate with carriers, insurance companies and customers.

Essential Functions:

  • Review claim documents for accuracy.
  • Handle all claims from filing to resolution efficiently and in a timely manner.
  • Communicate with carriers, insurance companies and customers.
  • Understanding of Arrive’s and our carriers insurance policies.
  • Work closely with customer reps, carrier reps and accounting.
  • Research and evaluate evidence to make informed decisions and respond accordingly.
  • Process appeals, declinations and payment requests.
  • Maintain aging claims within customer requirements.
  • Work with Arrive’s insurance company on high value high priority claims.
  • Have an understanding of the produce market and work on salvaging rejected produce shipments.

Education and/or Experience:

  • Bachelor’s degree preferred.
  • At least 1+ years of experience in either transportation shipping or sales in a 3PL environment.
  • At least 1+ years of experience in transportation cargo claims preferred.
  • Exceptional analytical skills with a desire to grow personally and professionally.
  • Excellent verbal and written communication skills.
  • Ability to work both collaboratively and independently, when necessary.
  • Eager to learn and to be challenged in a fast-paced environment!

Why Arrive?

  • Make an immediate impact at a growing organization.
  • Working the heart of downtown Chicago, IL!
  • Earn a competitive compensation package.
  • Collaborate alongside experts in the logistics industry.
  • Take advantage of excellent benefits, including health, dental, vision and life coverage.
  • Invest in your future with our 401k match program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Sweat it out – we have an on-site gym.
  • Recharge your batteries at our fully-stocked coffee bar.
  • Soothe aches and pains with our monthly in-office massages!

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