As a Customer Relations Clerk, you will be supporting the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk provides financial, administrative, and clerical services. They process and monitor incoming payments and secure revenue by verifying and posting receipts. The Customer Relations Clerk works closely with our customer, carrier, and accounting teams.
In This Role, You Will:
- Collect and process PODs and related documents.
- Ensure that customers that do not need PODs are set up to invoice on delivery date.
- Review payments received for application to correct invoices and review invoices prior to distribution as needed.
- Manage Level 1 email invoicing processes and work closely with BizDev reps to determine if they want to receive the email before sending it to the customer.
- Manage Level 1 customer calls regarding customer invoicing and billing issues.
- Work with the Sales Team to finish loads, as necessary.
- Create and distribute invoices.
- Maintain customer accounts.
- Update special billing requirements on a customer-specific basis.
- Create RMAs for upstream approval.
- Navigate, maintain and upload data to customer portals.
The Ideal Candidate Is/Has:
- Bachelor’s Degree in Accounting, Finance or a related field.
- 1+ years experience in an Accounts Receivable role.
- Oracle NetSuite Experience.
- Expert knowledge of Microsoft Suite, with an emphasis on Excel.
- Self-starter with ability to work independently and as a team.
- Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
- Make an immediate impact in a growing department.
- Work in the booming city of Austin TX!
- Earn a competitive hourly wage.
- Move into a full-time position after the successful completion of this 90-day role!
- Leave the suit and tie at home; our dress code is casual.
- Eat for free on Fridays…lunch is on Arrive!
- Sweat it out – we have a gym on site!
- Soothe aches and pains with our monthly in-office massages!