Need Help
close button

How can we help?

Select One:

Driver Services Coordinator

Who We Are

As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 80+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want

As a Driver Services Coordinator at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network. You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you!

What You’ll Do

  • Triage inbound phone calls from truck drivers, dispatchers and customers in regards to Arrive Logistics’ shipments.
  • Proactively reach out to carriers, drivers and customers in order to ensure timely pick up and delivery of shipments.
  • Report issues via multiple modes of communication: chat, e-mail and phone calls.
  • Become a subject matter expert in Arrive Logistics’ standard operating procedures, transportation management system and other technology that will assist in shipment tracking.

Qualifications

  • A High School Diploma or GED
  • Minimum of 2 years’ work experience.
  • A demonstrated ability to accurately, quickly and concisely relay information through multiple channels to internal and external parties.
  • Knowledge of Google Workplace products is a plus.
  • Fast-paced and able to multitask in a high-pressure environment.
  • Detail oriented, with an emphasis on accuracy & follow-up.
  • Passionate about customer service & solving problems with customer experience in mind.
  • Proactive; able to work both independently & collaboratively with other team members to achieve results.
  • Ability to patiently work through issues from start to finish with and without supervision
  • A polished communicator with exceptional interpersonal skills; both verbal & written.
  • Empathetic customer service skills
  • An “LFG” attitude – once you meet us, you’ll see what we mean.
  • English Fluency (B2 High – C1)

The Perks of Working With Us

  • Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
  • Leave the suit and tie at home; our dress code is casual.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
  • Start your morning with free coffee!
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!

Your Arrive Experience 

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Contact Us

"*" indicates required fields

Carrier Scorecard Feedback

Get Access to the Shipper Portal

Current Customers

Already shipping with Arrive?

Connect with your representative to get access to your ARRIVEnow Shipper Portal. Can’t connect with your rep? Use this form to reach out.

New Customers

Not shipping with Arrive yet?

If you’re not an Arrive customer, please join our network to access the portal.

Use of Cookies

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze site traffic. By continuing to use this website, you acknowledge and consent to our use of cookies as detailed in our privacy policy.

Fraud Prevention

Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud. Arrive Logistics registered email domain is @arrivelogistics.com. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@arrivelogistics.com

Arrive Carrier Requirements

Please have the following info ready to complete registration

  • MC, MX, DOT, or state reg #
  • Tax ID & W9 info
  • Cert of Insurance: $100k cargo, $1M Auto, & $1M commercial general liability coverage
  • Active Common or Contract Authority (365+ days)
  • Safety Rating of at least Satisfactory (or None)

Subscribe to receive freight market updates​

"*" indicates required fields

Quick Apply

"*" indicates required fields

Max. file size: 50 MB.

Download this Report

"*" indicates required fields

Add me to the monthly distribution