Our Operations Team is growing! As a Sales Operations Manager, you will work alongside sales leadership to support and facilitate the operational functions of the team. You will be responsible for creating a positive customer experience that is both internally and externally beneficial for Arrive Logistics. If you have a passion for account management, white glove customer service, and a track record of success in the 3PL space, we cannot wait to meet you!

In this role, you will:

  • Oversee RFPs and award management to ensure we’re accepting the appropriate opportunities, the customer is giving us the right volume and lanes, and we’re evaluating profitability.
  • Support the Customer Sales Manager and Customer Sales Reps to manage the team dispatch control board. This includes appointment, shipment, and pricing management.
  • Collaborate with the SVP of Sales to drive on best practices and efficiency improvement for the Customer Sales Team.
  • Assist with aging to limit invoicing issues and manage DSOs.
  • Work with the Director of Service Operations on load tracking best practices and responsibilities.
  • Utilize the new customer on-boarding SOP to facilitate an efficient and accurate on-boarding process that gives Arrive a competitive advantage.
  • Manage the Customer Operations Team for maximum production.
  • Collaborate with Learning & Development on training initiatives.
  • Support and implement service initiatives.


  • An Associate or Bachelor’s Degree in a related field of study.
  • 3+ years of previous experience in Operations or Account Management at a 3PL.
  • Previous management experience; this role will eventually oversee a team of operations representatives.
  • Demonstrated leadership ability.
  • Able to multitask and prioritize in a fast-paced industry.
  • Robust experience pricing freight opportunities.
  • A proactive work ethic, with a bias for action.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Able to work collaboratively and cross-functionally with other team members to achieve results.
  • Proficient in the Microsoft Office suite; you can conduct analysis and create presentations independently.
  • Able to travel up to 10% of the time.
  • An “LFG” mentality; once you meet us, you’ll see what we mean!


  • Make an immediate impact in a leadership role with a growing startup!
  • Work in the booming city of Austin TX!
  • Earn a competitive base salary + variable, performance-based compensation.
  • Collaborate alongside experts in the logistics industry.
  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Leave the suit and tie at home; our dress code is casual.
  • Eat for free on Fridays…lunch is on Arrive!
  • Sweat it out at our on-site gym.
  • Recharge your batteries at our fully-stocked caffeine bar.
  • Soothe aches and pains with our monthly in-office massages!

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