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Carrier Compliance Team Lead

The Carrier Compliance Team Lead will assist the Director of Compliance in leading the compliance department and will be responsible for guiding and developing team members to consistently execute policies while ensuring carriers within the Arrive Logistics network are compliant and meet company standards. The position will help drive compliance initiatives throughout the organization by working on cross functional teams to drive system improvements and increase compliance awareness throughout all departments. 

What You’ll Do

  • Manage the day-to-day activities and development of a small (3-8) person team of carrier compliance personnel. 
  • Handle escalated and complex compliance issues. Provide guidance on compliance issues that fall outside of normal processes. Respond to questions and escalations regarding compliance protocol. 
  • Assist the Director as a liaison with various teams at Arrive to investigate and assist with claims, legal, or finance issues, ensuring collegiality and efficiency in the carrier compliance process. 
  • Use knowledge of carrier compliance, insurance requirements and company processes to plan and implement long term compliance related projects, initiatives, and system enhancements. 
  • Mentor and train the compliance team members on responsibilities, process updates and continuing industry education. 
  • Utilize real-time online monitoring services to assess authority, insurance, and safety ratings of our carrier partners to provide exceptional service for Arrive’s customers, while protecting the company from non-compliant carriers and undue risk. 
  • Monitor existing partner carriers are continuing to meet Arrive’s minimum business rules and compliance standards using a variety of proactive daily, weekly, and monthly reporting activities. 
  • Investigate and analyze alerts for changes in DOT authority, insurance expirations, and FreightGuard Reports that are submitted about our carrier partners.
  • Update our proprietary TMS system with detailed and accurate information from registration, insurance, and safety audits to ensure data accuracy for proper booking permissions. 
  • Delegate and execute reporting tasks created by or assigned by the Director of Compliance. 
  • Develop metrics to provide insights to drive system improvements and team efficiencies as indicated by analysis. 
  • Perform quality control to ensure compliance processes are being followed.
  • Monitor changes to regulations and policies that impact compliance operations and update processes accordingly; initiate policy reviews and updates as needed to maintain industry regulations. 
  • Update and maintain team SOPs, while providing suggestions for improvement and efficiencies. 

Qualifications

  • 3+ years of compliance analysis in the transportation industry, including knowledge of carrier compliance and DOT regulations. 
  • 2+ years of supervisory experience and employee development responsibilities.
  • Project management and process oversight experience. 
  • Excellent written and verbal communication skills with the ability to work well with different roles, personality types and seniority levels 
  • Excellent written and verbal communication skills with the ability to work well with different roles, personality types and seniority levels 
  • Ability to pull, review, and analyze data to provide actionable insights
  • Strong problem solving ability and issue resolution skills 
  • Strong organizational and analytical skills. 
  • Ability to self-motivate and drive projects independently 
  • Proven ability to multitask in a fast paced, high energy environment. 
  • Strong logical reasoning skills, detail oriented, with strong follow through.
  • Excellent customer service skills via phone and email. 
  • A working knowledge of the Microsoft Office and G-Suite 
  • Bilingual in English and Spanish a plus 

The Perks of Working With Us

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program. 
  • Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure.
  • Build relationships and find your home at Arrive through our Employee Resource Groups.
  • Get recognized through our employee rewards program. 
  • Leave the suit and tie at home; our dress code is casual. 
  • Eat for free on Mondays and Fridays…lunch is on Arrive! Snack and lunch options are also available daily. 
  • Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown. 
  • Park your car for free on site! 
  • Sweat it out using local gym discounts or with the team at our onsite gym.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program 
  • Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
  • Get paid to work with your friends through our Referral Program! 
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Relocation Specialist who can help you along the way. 

Your Arrive Experience 

When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute.

Arrive Carrier Requirements

Please have the following info ready to complete registration

  • MC, MX, DOT, or state reg #
  • Tax ID & W9 info
  • Cert of Insurance: $100k cargo, $1M Auto, & $1M commercial general liability coverage
  • Active Common or Contract Authority (180+ days)
  • Safety Rating of at least Satisfactory (or None)

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