Who We Are

For almost a decade, Arrive Logistics has delivered incredible service throughout the U.S., with a commitment to servicing our customers and exceeding expectations. With more shippers moving freight between Mexico, the U.S., and Canada, we’ve expanded our service offering to include cross-border service. Cross-border shipping logistics has a lot of complexities, multiple parties, multiple languages, and a border separating the pickup and delivery. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want

Arrive Logistics is looking for a People Operations leader to support our Guadalajara office and to champion our People First philosophy. We are looking for someone who has a passion for ensuring every employee feels supported and gets the benefit of a highly engaged and fun culture. You will collaborate with Arrive management to promote positive manager-employee relationships and build culture, both within teams & across the company. We are a fast-paced and highly motivated Employee Success Team and if this opportunity feels like the next step in your career, this could be the right opportunity for you!

What You’ll Do

• Partner strategically with managers and leaders to analyze and identify key trends and metrics and proactively develop ideas and solutions to ensure a People first strategy
• Build strong relationships with Arrive’s management. Focused on understanding their business and team, identifying areas of strength and opportunity, and defining creative solutions.
• Execute team organizational design and performance metrics including succession management, talent assessment (9-box), leadership competencies, and development planning.
• Execute top-tier employee relations support. Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation, and other work-related issues; recommend an appropriate resolution of complaints and monitor results.
• Execute disciplinary actions, including performance plans, employee warnings, and terminations. Lead through complex employee relations issues and disciplinary actions. 
• Strategic partnership with our Employee Success team and outside partners to ensure we are aligned and partnered in the execution of human capital initiatives.
• Advocate a positive employee experience and leverage your internal relationships to proactively create culture-building opportunities across the organization.
• Proactively identifies process inefficiencies and inconsistencies; collaborates on process improvements that enhance the employee’s and/or manager’s experience.
• Ensure all leaves and other work-related issues and case documentation are properly handled and records are maintained. 
• Research and maintain Mexico employment & compliance updates. Partner with retained employment counsel as needed. 
• Partner effectively with management, members of the employee success team and other cross-functional leaders to devise and implement strategies that further our business results and the performance of our teams.
• Serve as a point of contact for questions on HR policies, benefits, payroll, PTO requests, team updates, and any other questions that arise.

Qualifications

• Bachelor’s Degree in Human Resources, related field, or professional experience equivalent. 
• 5+ years of Human Resources experience. Demonstrated knowledge of Mexico labor law is required.
• Must be able to communicate effectively both verbally and written in English and Spanish
• Superior written and verbal communication skills. You understand that communication is key and change management is an area of experience and passion. 
• Proven ability to work both independently and collaboratively.
• Ability to conduct themselves with a high level of discretion. Respect for confidentiality and personal tact – this is a MUST!
• Hustle that is unrivaled and a passion for your work that can’t be matched.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience 

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.