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Arrive Logistics

Understanding Your Standing with Arrive: Restrictions

We value our partnership and recently noted concerns related to your account’s service performance. Due to these issues remaining unresolved, your account has been restricted.

If you believe your account has been restricted by mistake, please contact your Arrive representative immediately.

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Why is my account being restricted?

Your on time delivery (OTD) and/or bounce rate service metrics have failed to meet the required service standards for two or more consecutive months. Please see your warning scorecard email for the OTD and bounce rate requirements.

Since your account did not return to good standing in the allowed timeframe, the following restrictions have been implemented:

  • Fewer loads will be tendered 
  • Access to ARRIVEnow Carrier will be disabled, if applicable
  • All Committed Capacity lane agreements will be subject to review

To lift and prevent future restrictions on your account, please ensure your OTD and bounce rates are above the minimum requirements outlined in the scorecard email. 

  • OTD and bounce rate rates will be reviewed again in the first week of each month. If your scores are above the required thresholds, the restrictions will be lifted. Otherwise, they will be extended for another month. 
  • After receiving a warning or account restriction notification, you will receive an email in the first week of the next month notifying you that the restrictions have either been lifted or extended another month.
  • If you believe your service scores have returned to acceptable levels and would like to lift restrictions prior to the start of the next month, you can contact your representative to request an early review.

Scorecard Metric Definitions

Arrive Logistics Logo in Black

Year-to-Date Metrics

Total Revenue

The amount paid by Arrive to your
organization year-to-date.

Total Loads

The total number of shipments moved
by your company year-to-date.

Month-in-Review Metrics

Average LPD

The number of loads moved by your company per day.

On-Time Pickup (OTP)

The percentage of loads moved by your company that were picked up on time.

On-Time Delivery (OTD)

The percentage of loads moved by your company that were delivered on time.

Autotrack Consistency

Percentage of loads tracked from a visibility tool every 60 minutes or 60 miles thought out the journey.

Autotrack

Percentage of loads tracked with a minimum of
1 location change updated from a visibility tool.

Give Backs

The number of loads your company committed to that were subsequently returned to Arrive after 3 PM the day before pickup.

Late Give Backs

The number of loads your company committed to that were subsequently returned to Arrive 3 hours before pickup.

If you believe there is an error on your scorecard please let us know by submitting this form.

Download Understanding Your Standing with Arrive: Restrictions

Scott Sandager,
Chief Administrative Officer 

Scott Sandager is the Chief Administrative Officer at Arrive Logistics. He joined Arrive in 2018, bringing over 14 years of logistics and brokerage experience, with expertise in project and change management, organizational design, talent development and customer satisfaction. Scott previously held many diverse roles of increasing responsibility with AFN, a Chicago-based freight brokerage.

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Arrive Carrier Requirements

Please have the following info ready to complete registration
  • MC, MX, DOT, or state reg #
  • Tax ID & W9 info
  • Cert of Insurance: $100k cargo, $1M Auto, & $1M commercial general liability coverage
  • Active Common or Contract Authority (365+ days)
  • Safety Rating of at least Satisfactory (or None)
Register to HaulMexico Carrier Registration

Fraud Prevention

Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud. Arrive will not ask you to pay upfront for any dedicated lane or committed capacity program. If the offer you are receiving sounds too good to be true or unrealistic, it may be fraud. Arrive Logistics recommends verifying all communications come from our registered email domain is @arrivelogistics.com. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@arrivelogistics.com.

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Matt Pyatt, Chief Executive Officer

Matt Pyatt is the Chief Executive Officer of Arrive Logistics. He co-founded Arrive with President Eric Dunigan in 2014 after building his career at Command Transportation. As CEO, he is responsible for overseeing the company’s financial health, strategic vision and culture, as well as building a scalable leadership team to support Arrive’s growth.

Request Arrive's SOC 2 Report

Eric Dunigan,
President & Co-Founder

Eric Dunigan is the President of Arrive Logistics. He began his career at Command Transportation before co-founding Arrive with Matt Pyatt in 2014. As president, he is responsible for driving revenue and growth, as well as leading the Strategic Partnerships team — a veteran group of supply chain experts who work with Arrive’s customers to reimagine their shipping strategy.

Arrive Logistics VP of Market Intelligence David Spencer Headshot

David Spencer,
VP of Market Intelligence

David Spencer is the Vice President of Market Intelligence at Arrive Logistics. David joined Arrive in 2017 after spending six years at AFN focused on business intelligence. His department provides critical market data and expert analysis to internal teams and publishes monthly market updates for shippers and carriers under the Arrive Insights banner.

Andrew Clarke, Board Chair,
Arrive Logistics and Global Critical Logistics

Andrew Clarke is Board Chairman for Global Critical and DCLI, Inc., and a board member for Arrive Logistics and Element Fleet Management Corp. His 20 years of global transportation and logistics experience include time as CFO of C.H. Robinson, CEO of Panther Expedited Services, Inc. and SVP and CFO roles at Forward Air Corporation.

Dean Croke,
Principal Analyst
at DAT Freight and Analytics

Dean Croke is a Market Analyst at DAT Solutions, where he focuses on freight market intelligence and data analytics. His 35 years of experience with data analytics, transportation, supply chain management, mining and insurance risk management include time as co-founder of FleetRisk Advisors and in a number of other high-level roles with FreightWaves, Spireon, Lancer Insurance, Omnitracs Analytics (formerly Qualcomm) and more.

Asanka Jayasuriya,
CTO and Partner at 8VC

Asanka Jayasuriya is the CTO at 8VC. He is an accomplished engineering and product leader with 20+ years of experience in the cloud. He has a strong background in enterprise SaaS, PLG products, infrastructure, and security. Notably, he served as CTO and SVP of Engineering at SailPoint, leading their successful transition to the cloud and successful exit event. He also held senior leadership roles at InVision, Atlassian, and Amazon, driving growth, operational excellence, and innovation. At 8VC, Asanka works with the entrepreneurs and leaders in our portfolio as a virtual CTO supporting their growth.

Chad Eichelberger,
President at Reliance Partners

Chad Eichelberger is the President of Reliance Partners. Since 2015, he’s leveraged his extensive experience in risk management, compliance, best practices and contracts to lead the company’s logistics and truck insurance strategy and operations. Chad was previously the President of Access America Transport, where he led the company from $8M to over $600M in revenue.

Barry Conlon,
CEO & Founder at Overhaul

Barry Conlon is the CEO and founder of Overhaul, the global leader in active supply chain risk management and intelligence. With a remarkable career spanning over 30 years in supply chain security, he is widely regarded as a trailblazer in modern-day supply chain security standards and best practices.

Tim Denoyer,
VP and Senior Analyst at ACT Research

As VP and Senior Analyst at ACT Research, Tim analyzes commercial vehicle demand and alternative powertrain development (i.e. electrification), and authors the ACT Freight Forecast, U.S. Rate and Volume Outlook. He previously spent fifteen years in equity research focused primarily on the transportation, machinery, and automotive industries, and co-founded leading equity research firm Wolfe Research.

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