31 Mar 2026
Old World Industries (OWI) was founded in 1973 by Tom Hurvis and Riaz Waraich. Today, the company’s 50-year legacy of innovation, quality and customer service has made it the number-one supplier of antifreeze, coolant and diesel exhaust fluid, as well as the number-one supplier of headlights to the U.S. professional installer market.
OWI Director of Transportation and 25-year industry veteran Tom Hablewitz leads a dedicated team backed by global partnerships that deliver outstanding customer service. “At the end of the day, our job is getting products to customers,” said Hablewitz. “From national automotive parts retailers to major mass merchandisers, these are leaders in customer satisfaction, so we have to hold up our end of the deal to help make that possible.”
Arrive’s mission — We Deliver, So You Can.™ — conveys the same sentiment, and this shared North Star has been the cornerstone of our partnership with OWI since 2019. In this customer story, we’ll discuss how our mutual commitment to relationships, service and execution excellence has supported OWI in delivering for its customers and kept our partnership going strong for over five years.
OWI recognizes that strong carrier relationships pay dividends and is meticulous about selection. “It’s not easy to get in as a carrier with us, and that’s by design,” said Hablewitz. “Our customers have rigorous standards, so we value proven partners that follow through on commitments and don’t compromise on service.”
Arrive Enterprise Partnership Representative William Hennessy said his team’s ability to establish trust through consistent performance earned Arrive a place in OWI’s network.
According to Arrive Senior Vice President of Enterprise Partnerships Todd Birman, demonstrating that reliability helped build strong relationships across OWI’s network, allowing the Arrive team to work proactively and improve with every load. “Working directly with OWI’s planners, vendors and customers gives us valuable insights into the network and how to optimize our role within it,” said Birman. “This enables us to think strategically and find opportunities to enhance our efficiency and service.”
Birman also credited our shared success to OWI’s commitment to being a “Shipper of Choice” by providing carriers with clean freight, timely payments and safe working conditions — a strategy that further strengthens carrier relationships and directly supports the next two pillars: service and execution.
Arrive is committed to service and execution excellence, and Hennessy said delivering it comes down to trust and effective collaboration with OWI. “If a same-day load needs to move, OWI’s planners know that we’ll respond fast with a fair rate and deliver great service,” he said. “But we’re only one part of that equation — the partnership between our operations team, carriers and the OWI team enables us to execute well even on a tight turnaround.”
Technology is critical in execution, too. ARRIVEnow, Arrive’s proprietary TMS, further enhances efficiency by leveraging data-driven workflows to match OWI loads with carriers that deliver optimal pricing, strong service and reduced deadhead.
Arrive’s carrier network development strategy also drives execution and service by prioritizing deep relationships with private fleets and midsized carriers (7-999 units) that are interested in becoming a Core Carrier. These proven partners have been with Arrive for an average of over four years and move at least 15 loads per week. Today, 88% of Arrive’s freight moves with this elite group, enabling shippers like OWI to quickly scale capacity in any market without sacrificing service, access equipment for drop pools, reduce cost volatility and even mitigate the risk of fraud and theft.
Finally, the partnership between OWI and Arrive thrives on our mutual dedication to continuous improvement. To that end, Birman and Hennessy visit the company’s headquarters for regular business reviews that facilitate open discussions about how to strengthen the partnership. Arrive Vice President of Market Intelligence David Spencer also attends these meetings to deliver vital freight market insights that help OWI stay ahead of emerging trends that could impact their business.
OWI and Arrive navigate countless complexities together on any given day. By prioritizing relationships, service and execution excellence in our partnership, we stay aligned on what matters most: Getting OWI’s products into the hands of customers who count on them.
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Matt Pyatt is the Chief Executive Officer of Arrive Logistics. He co-founded Arrive with President Eric Dunigan in 2014 after building his career at Command Transportation. As CEO, he is responsible for overseeing the company’s financial health, strategic vision and culture, as well as building a scalable leadership team to support Arrive’s growth.
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Fraud Prevention
Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud (including fictitious actors and websites). Arrive will not ask you to pay upfront for any dedicated lane or committed capacity program. If the offer you are receiving sounds too good to be true or unrealistic, it may be fraud. Arrive Logistics recommends verifying all communications come from our registered email domain is @arrivelogistics.com and notes that access via VPN or Proxy is prohibited on Arrive systems. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@arrivelogistics.
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Scott Sandager is the Chief Administrative Officer at Arrive Logistics. He joined Arrive in 2018, bringing over 14 years of logistics and brokerage experience, with expertise in project and change management, organizational design, talent development and customer satisfaction. Scott previously held many diverse roles of increasing responsibility with AFN, a Chicago-based freight brokerage.
Eric Dunigan is the President of Arrive Logistics. He began his career at Command Transportation before co-founding Arrive with Matt Pyatt in 2014. As president, he is responsible for driving revenue and growth, as well as leading the Strategic Partnerships team — a veteran group of supply chain experts who work with Arrive’s customers to reimagine their shipping strategy.
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David Spencer is the Vice President of Market Intelligence at Arrive Logistics. David joined Arrive in 2017 after spending six years at AFN focused on business intelligence. His department provides critical market data and expert analysis to internal teams and publishes monthly market updates for shippers and carriers under the Arrive Insights banner.
Andrew Clarke is Board Chairman for Global Critical and DCLI, Inc., and a board member for Arrive Logistics and Element Fleet Management Corp. His 20 years of global transportation and logistics experience include time as CFO of C.H. Robinson, CEO of Panther Expedited Services, Inc. and SVP and CFO roles at Forward Air Corporation.
Dean Croke is a Market Analyst at DAT Solutions, where he focuses on freight market intelligence and data analytics. His 35 years of experience with data analytics, transportation, supply chain management, mining and insurance risk management include time as co-founder of FleetRisk Advisors and in a number of other high-level roles with FreightWaves, Spireon, Lancer Insurance, Omnitracs Analytics (formerly Qualcomm) and more.
Asanka Jayasuriya is the CTO at 8VC. He is an accomplished engineering and product leader with 20+ years of experience in the cloud. He has a strong background in enterprise SaaS, PLG products, infrastructure, and security. Notably, he served as CTO and SVP of Engineering at SailPoint, leading their successful transition to the cloud and successful exit event. He also held senior leadership roles at InVision, Atlassian, and Amazon, driving growth, operational excellence, and innovation. At 8VC, Asanka works with the entrepreneurs and leaders in our portfolio as a virtual CTO supporting their growth.
Chad Eichelberger is the President of Reliance Partners. Since 2015, he’s leveraged his extensive experience in risk management, compliance, best practices and contracts to lead the company’s logistics and truck insurance strategy and operations. Chad was previously the President of Access America Transport, where he led the company from $8M to over $600M in revenue.
Barry Conlon is the CEO and founder of Overhaul, the global leader in active supply chain risk management and intelligence. With a remarkable career spanning over 30 years in supply chain security, he is widely regarded as a trailblazer in modern-day supply chain security standards and best practices.
As VP and Senior Analyst at ACT Research, Tim analyzes commercial vehicle demand and alternative powertrain development (i.e. electrification), and authors the ACT Freight Forecast, U.S. Rate and Volume Outlook. He previously spent fifteen years in equity research focused primarily on the transportation, machinery, and automotive industries, and co-founded leading equity research firm Wolfe Research.
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