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How to Get Paid

At Arrive, we know the importance of being paid quickly. We want to be your partner of choice, and we’re working hard to put our money where our mouth is.

Eliminate delay
in accessorial reimbursement Approval

Our uniform Accessorial policy makes the request and payment process quick and painless. When these requirements are met, Arrive guarantees an updated rate confirmation right away!

Strategic Partnerships

If a facility is a “Relay Partner”: Don’t pay out of pocket. Don’t turn in any receipts. 

Call in for a Relay code instead of paying out of pocket or using a ComChek. Relay sends the receipts to us directly, meaning you can forget about the hassle of tracking receipts down and focus on your core business. 

Accessorial Policy

Rates & Requirements

For Immediate Detention Reimbursement

Connect to AutoTracking

Notify Arrive prior to detention

Send us a copy or picture of paperwork with signed in/out times

AccessorialDryReefer/Open DeckPaperwork RequirementNotification Requirement
Tonu$200$250N/AAt Time Of Occurrence
Layover$250$300
LumperBy Occurrence2 Business Days After Delivery
Detention$40/Hr (2 hrs free, 6 hrs max)30 Minutes Prior To Entering

Detention: Time begins 2 hours after scheduled appointment time. Driver must be on time for appointment to qualify.

Lumpers: Arrive will reimburse lumpers upon approval of a lumper receipt. Submission must occur within 2 business days of delivery.

Invoicing Instructions

Documents Needed​

  • Carrier Invoice
  • All pages of the signed Proof of Delivery (POD)
  • Rate Confirmation
  • All approved accessorial documents and receipts previously approved by your sales rep

Payment Terms

Default payment terms are Net 30 from the date all required documents are received.

You can select standard terms or our QuickPay option of Net-2 for a 2% fee, through TriumphPay (U.S. based carriers only).

Getting Starting On TriumphPay

(U.S. based carriers only)

  1. Log in or create an account at
    https://secure.triumphpay.com/
  2. Select Arrive Logistics as your broker and confirm
    the relationship through authentication
  3. Select your preferred payment term, your payment
    type, and verify your carrier information

Terms and Conditions

This Uniform Carrier Accessorial Policy (this “Policy”) supplements, is incorporated into, and made a part of the Broker Carrier Agreement last executed between Carrier and Arrive (the “Agreement”). This Policy sets forth additional terms and conditions applicable to service requirements and accessorial payments associated with Carrier’s performance of transportation service under the Agreement. Any capitalized terms that are not defined in this Addendum shall have the meaning set forth in the Agreement.

For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree to add the following terms to the Agreement:

  1. Carrier agrees that in order to meet Shipper service requirements and provide quality service for all parties involved, it will integrate with a “Real-Time Visibility Platform” that partners with Arrive and maintain such integration during the Term.
  2. Carrier will communicate its empty time and city/state location to Arrive. Carrier shall use best efforts to do so via Real-Time Visibility Platforms, but will at a minimum, communicate such empty time directly through phone call and/or email.
  3. Carrier shall notify Arrive no later than 30 minutes prior to going into detention at both the Shipper and Receiver locations. If a different time frame is communicated to Carrier by Arrive, Carrier agrees to use its best efforts to abide by such time frame. 
  4. Carrier must ensure that it obtains a signed bill of lading and/or proof of delivery with both in and out dwell times. If there is any overage, shortage, or damage noted on the bill of lading and/or proof of delivery, Carrier shall immediately notify Arrive. Carrier shall submit all signed documentation within two (2) business days of delivery. 
  5. Carrier acknowledges and understands that failure to adhere to the terms and conditions herein may result in delayed or unapproved accessorial payments. Carrier further acknowledges and agrees that Arrive reserves the right to modify the Accessorial Rates or time frames provided herein at any time, effective as of the date posted, unless otherwise noted.
  6. Other than as specifically stated herein, all other terms and conditions of the Agreement remain in full force and effect. The Accessorial Rates listed herein shall control, notwithstanding different rates that may be set forth in any Accessorial Addendum previously signed between the parties. In the event of a conflict between the terms of this Policy and the Agreement, the terms of this Policy shall prevail.

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Fraud Prevention

Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud. Arrive Logistics registered email domain is @arrivelogistics.com. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@arrivelogistics.com

Arrive Carrier Requirements

Please have the following info ready to complete registration

  • MC, MX, DOT, or state reg #
  • Tax ID & W9 info
  • Cert of Insurance: $100k cargo, $1M Auto, & $1M commercial general liability coverage
  • Active Common or Contract Authority (365+ days)
  • Safety Rating of at least Satisfactory (or None)

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