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Business Development Associate Manager

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

As Business Development Associate Manager at Arrive, you will play a vital role in the development of our business as we grow into a top 5 North American freight brokerage. You will leverage your industry knowledge and high energy to coach, engage, and develop new business development reps into high performing multimodal freight brokers. This is an opportunity to apply your robust freight brokerage expertise to a leadership role.

What You’ll Do

  • Ensure new teammates are assimilated, introduced to the team and have all necessary tools and resources to successfully begin their career.
  • Regularly conducting 1:1 meetings with direct reports to discuss progress, successes, areas of improvement, and any additional support or resources needed.
  • Collaborate with the Manager to set team goals in alignment with the company’s overall strategic initiatives.
  • Proactive coaching and progressive performance management of direct reports in alignment with the standard performance management process.
  • Partner with ER to identify early talent, flight risks, and consistently assess effort and performance metrics of direct reports.
  • Consistent communication and collaboration with the L&D team on any performance management or professional development issues and escalating to ER when necessary.
  • Serve as a subject-matter expert in the Arrive business model, the sales process, our competitive advantages, and our proprietary software.
  • Clearly communicate and champion organizational changes to your team. Explain the “why” behind the change and encourage an optimistic viewpoint.
  • Ensure all employees maintain a strong level of professionalism and intervene when necessary.
  • Assign stretch projects or tasks to direct reports to encourage engagement and provide developmental opportunities.
  • Become an expert in the Arrive business model and sales narrative. 
  • Collaborate with all multimodal leaders, including cross border, and increase freight volume selling all modes and service offerings. 
  • Embody a solutions minded leadership style, attack issues and solve them 
  • Strengthen your reps’ knowledge of the freight market cycles and assist with pricing opportunities.
  • Support award management functions to ensure we’re accepting and receiving the appropriate number of shipments per our contractual award agreements by customer. 
  • Assist with aging to minimize past due invoices, invoices adjustments, and reduce OTIs. 
  • Act as a liaison for other departments and department leaders for their respective team.
  • Support and implement service initiatives in conjunction with the BizDev Service Operations Team. 
  • Full understanding of ArriveNow platform including all functions and capabilities and ability to train all direct reports and drive adoption. 

Qualifications

  • An Associate or Bachelor’s Degree in a related field of study and at least 3 years of previous experience in Customer Sales or Account Management at a 3PL or an equivalent combination of education and experience.
  • An existing book of business and account contacts is required.
  • Experience working with Enterprise level customers is required.
  • Previous management experience is preferred.
  • Demonstrated market awareness and ability to price TL shipments accordingly. 
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Able to work collaboratively and cross-functionally with other team members to achieve results.
  • Proficient in the Microsoft Office suite and Google Suite.

Supervisory Responsibility:

  • This position has supervisory responsibilities of Sales Representatives within a Business Development Manager’s Team.

The Perks of Working With Us

  • Take advantage of excellent benefits, including health, dental, vision, and life coverage.
  • Invest in your future with our matching 401K program.
  • Build relationships and take part in learning opportunities through our Employee Resource Groups.
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the heart of downtown Chicago, IL!
  • Take advantage of our transportation reimbursement program and make your way to work via the train, bus, car or bike! There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
  • Sweat it out with local gym discounts or at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions!

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. 

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Fraud Prevention

Freight fraud continues to impact our industry. We encourage shippers and carriers to reach out to Arrive immediately if there is ever a shipment in question that may be subject to fraud. Arrive Logistics registered email domain is @arrivelogistics.com. Our 24/7 phone number is 888-861-0650 and our leadership team can also be reached at feedback@arrivelogistics.com

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  • Cert of Insurance: $100k cargo, $1M Auto, & $1M commercial general liability coverage
  • Active Common or Contract Authority (365+ days)
  • Safety Rating of at least Satisfactory (or None)

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