As our Senior Facilities Coordinator, you will be Arrive’s Facilities subject matter expert. This role supports onsite Facilities Operations for our Austin headquarters and San Antonio offices, in addition to remote support for all satellite offices. The Senior Facilities Coordinator performs a variety of tasks from setting up desks, to managing office moves, to troubleshooting the alarm system, and you’ll be the go-to person across the company to execute important projects and tasks. This position will provide support and problem solving to help resolve any onsite issues that have been identified by leadership with the goal of maintaining a world-class workspace for our high-performing employees.

What You’ll Do

• Subject Matter Expert (SME) for all facilities systems. Implements and administers all facilities digital applications and optimizes facilities capabilities. 
• Develops and maintains strong relationships with key site leaders and vendors by communicating regularly and proactively regarding any changes, questions, issues, and/or outstanding action items.
• Receives, manages, and processes Facilities tickets and requests; ensures problems are resolved quickly and efficiently. 
• Conducts routine quality walk through, identifies damages, safety concerns, and quality control for janitorial services.
• Maintains inventory of facilities supplies, equipment, furniture, and ergonomic equipment; reorders as needed.
• Ensures all facilities, site or corporate communications and announcements are approved and in compliance with corporate policies. 
• Responsible for training facilities contractors and ensuring their performance is up to Arrive’s standards.  
• Respond to & complete maintenance service requests as assigned.
• Provides KPI reports to the Director of Facilities derived from periodic site and maintenance facilities inspections. 
• Maintains and develops preventative maintenance schedules for optimal function of building systems, upkeep of landscaping/grounds, care of furniture, finishes and common areas as well as ensuring that recurring facility services provide an occupancy experience consistent with contract provisions and expectations.
• Coordinates and executes private office and conference room refreshes, new hire desk preparation, standing desk setups, and supports IT equipment relocation. 
• Implements directed cost controls associated with maintaining the facility, equipment and furnishings to assure operational efficiencies.
• Identifies and reports on compliance and standards with building codes, environmental, health and safety standards and office cleaning and organization requirements are being maintained, etc.
• Supports effective health, safety and emergency preparedness programs in collaboration with regional partners and key internal operational groups.
• Coordinates facilities management service agreements, validates contract requirements and ensures they are in compliance with company procurement and corporate policies.
• Acts as point of contact with site Property Managers. Maintains all Arrive and vendor COI requirements and implements/enforces all property rules and regulations. 
• Participates in and supports construction or renovation projects as necessary and in collaboration with the Director of Facilities and assigned Project Management Team. 
• Administers space planning service and provides recommendations for departmental moves, relocations. 
• Participates in crisis management and disaster recovery and restoration services for events affecting facilities within the assigned region. Collaborates with Security Manager to develop and implement Emergency Response SOPs and training. 
• Performs other duties as required.

Qualifications

• Bachelor’s degree or equivalent training, education and experience
• 3-5 years experience in commercial facilities or property management in a corporate atmosphere
• 1+ years of project management, vendor management, maintenance experience, required 
• 1+ years of space occupancy experience managing medium to large site moves, required
• Previous experience creating and/or managing preventative maintenance programs required
• Previous experience managing & maintaining vendor relationships
• Able to communicate & collaborate effectively with members at all levels of the company
• Proven ability to prioritize and complete projects and objectives from start to finish in a fast-paced environment
• Strong background and experience in facilities management.
• Thorough understanding of building maintenance, systems, and construction.
• Must have valid Driver’s License with satisfactory driving record
• Must be available to respond to calls 7 days a week 24 hours per day
• Working knowledge of word processing and spreadsheet software and ability to create reports and tracking
• Ability to work independently with minimal supervision and to ensure work related responsibilities are completed accurately and in a timely manner
• Strong verbal, written, analytical and persuasive skills and ability to interact effectively with all levels of employees, customers, management and contractors
• Ability to work effectively in a team oriented, fast paced and high demand environment
• Ability to maintain a high level of confidentiality while working with highly sensitive information
• Ability to maintain a professional and positive manner
• Ability to handle a fast paced environment with heavy workloads and deadlines 
• Ability to adapt to changing priorities and work well under pressure
• Strong communication skills with ability to speak effectively and exercise judgment in communications with leadership and employees

The Perks of Working With Us

• Take advantage of excellent benefits, including health, dental, vision, and life coverage.
• Invest in your future with our matching 401K program.
• Enjoy the flexibility of a hybrid work-from-home schedule based on position and tenure. 
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Get recognized through our employee rewards program.
• Leave the suit and tie at home; our dress code is casual.
• Eat for free on Mondays and Fridays! Breakfast is provided on Mondays and lunch on Fridays. Snack and lunch options are also available daily.
• Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
• Park your car for free on site!
• Sweat it out using local gym discounts or with the team at our onsite gym.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions!

Your Arrive Experience

When we say “award-winning culture,” we mean it. We’ve already earned “Best Place to Work” honors from Inc. Magazine (three years in a row!), Austin Business Journal and the Chicago Tribune. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, PRISMS, Black Logistics Group, and Salute