Impersonation fraud is on the rise. Bad actors continue to use tactics like fake email domains and forged credentials to pose as Arrive Logistics or members of our team to book fraudulent loads, collect payments and steal freight.
This page offers tips to help carriers protect their businesses by identifying and reporting suspicious activity. If you suspect fraud or have any cargo theft-related questions or concerns, please call our 24/7 response team at 888-861-0650 or email our leadership team at feedback@arrivelogistics.com.
Arrive Logistics follows strict operational and communication protocols with carriers. If you are contacted by an individual or entity claiming to be or be associated with Arrive, please remember the following information.
With so many ways for modern attackers to strike, safeguarding your business can feel overwhelming. Following these simple steps can help you verify your transactions with Arrive and prevent scammers from attacking your own systems, like email.
Verify Contacts and Communication: Only respond to emails from official “@ArriveLogistics.com” domains. If something feels off, contact Arrive Logistics immediately to confirm legitimacy.
Examine Broker Credentials: Use the FMCSA’s Safety and Fitness Electronic Records (SAFER) system to cross-check broker MC and USDOT numbers.
Review Offers and Rates: Avoid acting on high-pressure timelines. Carefully examine offers, rates and broker credentials before committing.
Investigate and Document Transactions: Keep written agreements and precise records of every interaction. Contracts and documentation ensure transparency and support legal recourse if necessary.
Flag Suspicious Activity: If you suspect fraud has occurred or may occur, notify Arrive Logistics immediately. This includes phishing attempts or any indication that your system may be compromised. Acting quickly not only protects your business and Arrive but also enables us to alert other carriers and partners to the threat.
Implement Internal Safeguards: Invest in tools and establish processes to help protect your business against fraud, such as multi-factor authentication and secure communication protocols.
Educate Your Team: Regularly train your office team and drivers to recognize and report potential scams. Keep them informed about the rise in fraud and emphasize the importance of using company email domains for business transactions, as personal email addresses are more vulnerable to hacking by fraudsters.
Defend Against Ongoing Threats: Proactively monitor for red flags, update security measures and collaborate with trusted partners to mitigate risks.