Arrive Logistics is partnering with TriumphPay to streamline our payment process, giving you greater visibility into your payments. Our process for onboarding and submitting paperwork remains the same, but with this new partnership with TriumphPay, you can:
To Get Started On TriumphPay
Arrive Logistics: QuickPay
Why sign up for QuickPay?
You can take back control of your receivables without getting locked into a contract. You can select taking a QuickPay on a per invoice basis from the TriumphPay portal. No reserves, no recourse, no chargebacks. Just get paid fast!
If I don’t create an account with TriumphPay, will I still get paid?
Yes. Even if you decide not to create a TriumphPay account, you will still get paid, following your contract terms. Your payments will come from TriumphPay on behalf of Arrive Logistics (different name on the check), but otherwise, your payment process will not change.
What if I run into any issues or have questions?
If you have any questions or run into any issues accessing your personal carrier portal, please do not hesitate to reach out to your Arrive representative. at firstname.lastname@example.org or call 866-912-2763. We highly value your feedback and look forward to hearing back from you soon.
Can I access TriumphPay on my phone?
Yes. You can download the TriumphPay app by going to triumphpaymobileapp.com. From there you will need to use the phone number and the email you provided to the broker to log in and connect. The app is available on both Apple and Android app stores.
How do I connect to TriumphPay?
Go to secure.triumphpay.com and register as a carrier. You may also contact TriumphPay at email@example.com.
How do I select QuickPay?
Once you have connected with a broker on TriumphPay, you will be able to enable QuickPay as your default payment method. While connecting, you will be prompted to enable QuickPay. You will be able to select QuickPay at any time by clicking the button on the top right of your screen that says QuickPay. You can select Quick on an invoice by invoice and broker by broker basis.
If I elect QuickPay, do I have to use it on all of my invoices?
You can select QuickPay by broker relationship, or you can select QuickPay by invoice. To select by Broker, search for the broker’s name under your connected brokers by selecting My Brokers tab. From here you will be able to turn on QuickPay for your available connected brokers. To select by invoice, click on View Paperwork. Here you will be able to select QuickPay from your individual invoices.
I cannot connect to TriumphPay because I cannot authenticate. How do I fix this?
Please contact the TriumphPay operations team by emailing the following information to firstname.lastname@example.org.
How do I change my banking information?
You can set up your banking info on TriumphPay.com. You will need to enter the information in the bottom right corner of your dashboard where it says Wallet. You can update the info online by entering in where you originally set up your ACH info. Once complete, a verification phone call will be made to authenticate the change.
Is there a new process for uploading paperwork to Arrive Logistics?
Our process for onboarding and submitting paperwork remains the same, but if you have any questions, please reach out to your carrier representative or call 888-861-0650.
How do I remove my factor company?
We will need the release letter from your factor so that we can process.
How do I add users to my account?
Sign into the TriumphPay portal. Click on My Profile. On the right side of the screen you will see a prompt to add users. Select this and complete the information needed. Once completed, click on Add Users and follow prompts.
What do the user roles allow the user to do in TriumphPay?
The admin role allows changes to be made to the account. It also has the same access as the Billing and Driver roles. The Billing role allows the user to upload paperwork and see the status of a payment. This role also has the same access as the Driver role, but is unable to make changes to the account. The Driver role can only see the invoice and payment status.
Why is my scheduled payout date outside of the standard payment term?
Each Broker has different standard payment terms. Payment dates begin once Arrive Logistics has approved the invoice.
Find more information at support.triumphpay.com.