Strong partnerships require clear and consistent communication. That is why Arrive shares a service scorecard monthly with our partners that have moved at least five loads in the previous 60 days. The scorecard outlines your performance over that time period into a Service Score used to determine access to loads and other capabilities. The visual aid below defines the terms included on that service scorecard.
To support a reliable and consistent network, Arrive evaluates carrier service performance using a Service Score that’s based on four core performance factors from the previous 60 days. Each plays a role in overall reliability and consistency.
The Service Score is a 100-point score made up of four performance metrics. Each metric is weighted differently based on its impact on overall service reliability:
Each metric has a minimum performance threshold that must be met before points are earned. Performance below the minimum threshold does not receive points for that category. Once the minimum is met, points are earned incrementally as performance improves, up to the maximum point value for that metric.
This approach ensures the score reflects both baseline service expectations and consistent, reliable execution over time.
Aggregate of four weighted service metrics (OTP, OTD, Autotrack Consistency, & Give Backs) in last 60 days.
The total number of shipments moved
by your company in the last 60 days.
The percentage of loads moved by your company that were picked up on time.
The percentage of loads moved by your company that were delivered on time.
Percentage of loads tracked from a visibility tool every 60 minutes or 60 miles thought out the journey.
The number of loads your company committed to that were subsequently returned to Arrive after 3 PM the day before pickup.
The amount paid by Arrive to your
organization year-to-date.
The total number of shipments moved
by your company year-to-date.
If you believe there is an error on your scorecard please let us know by submitting this form.