We value our partnership and recently noted performance concerns related to your account’s on time delivery (OTD) and/or bounce rates. To continue consistently tendering loads to carriers like you, we ask that our freight partners maintain strong service standards.
If you believe you’ve received a warning or been restricted by mistake, please contact your Arrive representative.
Your on time delivery (OTD) and/or bounce rate service metrics have failed to meet the required service standards. Please see your warning scorecard email for the OTD and bounce rate requirements.
If your account does not return to good standing by the end of the month you were notified, the following restrictions will be implemented:
To prevent or lift restrictions on your account, please ensure your OTD and bounce rates are above the minimum requirements outlined in the scorecard email.
The amount paid by Arrive to your
organization year-to-date.
The total number of shipments moved
by your company year-to-date.
The number of loads moved by your company per day.
The percentage of loads moved by your company that were picked up on time.
The percentage of loads moved by your company that were delivered on time.
Percentage of loads tracked from a visibility tool every 60 minutes or 60 miles thought out the journey.
Percentage of loads tracked with a minimum of
1 location change updated from a visibility tool.
The number of loads your company committed to that were subsequently returned to Arrive after 3 PM the day before pickup.
The number of loads your company committed to that were subsequently returned to Arrive 3 hours before pickup.
If you believe there is an error on your scorecard please let us know by submitting this form.